Judo is growing quickly, and we're searching for a tech-savvy Product Specialist to help us deliver a world-class customer support and learning experience.
About Judo
Judo makes software that helps our customers build better mobile experiences for their users. We empower non-developers to create fully native, engaging app UI without the traditional resource requirements.
Our name derives from the martial art, a key principle of which is “maximum efficiency with minimal effort”. This concept is captured in our mission to enable product teams to build faster and iterate more frequently.
We have two products in the market. The first (Judo) is a visual build tool for SwiftUI that empowers designers to create full functional UI, and to collaborate with developers on a shared canvas.
Our second product is a sports-first mobile engagement platform that enables teams and leagues to create brilliant fan experiences in their apps and ensure they get to the right fan at the right time.
We’re backed by the same group that funded Shippabo, Airtable, LaunchKit and more (TenOneTen and Freestyle VC), a top U.S. accelerator as well as several prominent angel investors. We’ve built a solid reputation with several major sports franchises as clients, and are now charting new territory as we explore the multitude of other industries who could benefit from incorporating Judo into their native app workflows.
About our team
At Judo, we’re a group of humans who believe that we’re our most creative and most innovative when we have the flexibility to determine where and when we work. We’re 100% remote and intend to stay that way. Currently we have team members based in Canada and Europe. We’re intentional about remote culture, and believe that meaningful connections and effective collaboration with teammates aren’t only possible in a remote environment - but that they’re crucial for organizational success.
Things move quickly around here. Judo is a fast-paced, self-directed, energetic environment where everyone is bringing a fiery passion to work every single day. We value hustle, balance, innovation, customer obsession, design-centricity and continuous learning. We’re entrepreneurial in spirit, creative in our thinking, and experimental in our approach.
About the role
As a Product Specialist at Judo, you'll support our efforts to deliver a world-class customer support and learning experience. You’ll help us further platform adoption by developing our Learning Center, while playing a pivotal role in helping our enterprise professional sports customers understand and embrace the product.
What you’ll do as a Product Specialist at Judo:
- Working in a pod-service model, collaborate closely with the Customer Success Manager and Designer in your pod to improve customer health by driving platform adoption.
- Solve product-related support questions for enterprise clients via email, Slack, and occasional Zoom meetings.
- Work with data sources / APIs, and low/no-code tools to build complex Judo experiences for prospects and customers.
- Lead our live onboarding and upskilling training sessions with new and existing customers.
- Support the ongoing development of our Learning Centre by creating/enhancing learning resources, take-home challenges and building new use cases for our template library.
- Use Zendesk to manage technical and design support tickets from customers, partners and internal stakeholders
- Complete UAT testing for app integrations and updates.
What we’d love to see in your work history:
- 2+ years of experience in a solution-oriented role, such as product support or product specialist, preferably with an early-stage SaaS company
- Experience working in a B2B environment, ideally in mobile or with mobile SDKs
- Familiarity with REST APIs/JSON is a bonus
- Familiarity with UI/UX design is a bonus
- Passion for working in sports and entertainment
- Experience working with design tools such as Adobe Photoshop/Illustrator, Sketch or Figma
Some of the attributes we hope you’ll bring to the role:
- Keen interest in all things digital and the intersection between design and mobile development
- Comfortable discussing product details & technical configurations in written and verbal channels
- A solutions-oriented individual who is interested in helping customers and solving problems
- Attention to detail - we’d love to see you mention “Kano Jigoro” in your cover letter
- Strong communication skills
- Fluency in spoken and written English. Knowledge of a second language is considered an asset
- Entrepreneurial spirit and a “get stuff done” attitude
- The ability to be self-directed in your work
- A fierce curiosity for your craft, always striving to learn more and improve yourself
- The ability to wear many hats, find ways to bring value and a willingness to do what needs to be done
- A desire to help our team continuously improve. We want you to teach us new things!
- A demonstrated ability to be productive working remotely and an enthusiasm for remote work environments
Salary: 60K-70K CAD annually
Start Date: Flexible depending on the availability of the successful candidate
A few of the reasons why you should join Judo:
- Small, dynamic teams = massive impact
- Be part of a high performing team of critical thinkers that thrive on problem-solving
- We're a quickly-growing startup with competitive salaries and stock option plan
- Extended health and dental coverage
- Topped-up maternity and parental leave
- Subsidized coworking memberships
- We encourage open communication with management and company leadership
- Participate in optional virtual social events regularly to connect with colleagues
- Join us for in-person retreats with the full team twice annually
- Work alongside an international team of smart, kind individuals who celebrate each other and care for each other
If you don’t have all of the attributes or particular experience we've listed above, please know that we would still love to hear from you! Use your cover letter to tell us about your unique experience - we understand that talent comes from many places and that skills are transferable.
Judo's total addressable market is vast, our platform is unique, and our team is ambitious. If you’re eager to be a part of something big in this next chapter of your career - we’d love to have you aboard for liftoff. Apply now!
At Judo, we are committed to fostering an inclusive environment where everyone feels empowered to bring their authentic selves to work. Judo is an equal-opportunity employer, and we support applicants requesting accommodation at any stage of the interview process.