Judo is growing quickly, and we're searching for a tech-savvy Product Specialist to help us deliver a world-class customer learning experience.
About Judo:
Judo is a server-driven UI platform for iOS and Android apps that frees up countless hours for product, marketing and engineering teams. Using our Mac app, teams can build user interfaces visually in a fraction of the time it would take otherwise, and can publish them instantly without submitting to the App/Play store.
Judo’s iOS and Android SDKs are installed in close to 100 different apps reaching millions of users. Some of our customers include DraftKings, Cabela’s and the New England Patriots. Judo has established a leadership position in the emerging world of server-driven UI.
Our name derives from the martial art, a key principle of which is “maximum efficiency with minimal effort”. This concept is captured in our mission to enable product teams to build faster and iterate more frequently.
We’re backed by the same group that funded Shippabo, Airtable, LaunchKit and more (TenOneTen and Freestyle VC), a top U.S. accelerator as well as several prominent angel investors. We’ve built a solid reputation with several major sports franchises as clients, and are now charting new territory as we explore the multitude of other industries who could benefit from incorporating Judo into their native app workflows.
About our team:
We’re a group of humans who believe that we’re our most creative and most innovative when we have the flexibility to determine where and when we work. We’re 100% remote and intend to stay that way. Currently we have team members based in Canada, Brazil, Scotland and Poland. We’re intentional about remote culture, and believe that meaningful connections and effective collaboration with teammates aren’t only possible in a remote environment - but that they’re crucial for organizational success.
Things move quickly around here. Judo is a fast-paced, self-directed, energetic environment where everyone is bringing a fiery passion to work every single day. We value hustle, balance, innovation, customer obsession, design-centricity and continuous learning. We’re entrepreneurial in spirit, creative in our thinking, and experimental in our approach.
About the role:
As a Product Specialist at Judo, you'll support our efforts to deliver a world-class customer learning experience. You’ll help us further develop our Learning Center, while playing a pivotal role in helping our enterprise customers with product onboarding and adoption via Slack, email and Zoom.
What you’ll do as a Product Specialist at Judo:
In your first 30 days, you will:
- Meet with Judo’s CTO and CEO to learn about the company’s history and vision for the future
- Learn about Judo as a product and as a business, and meet new colleagues from various teams as part of our structured onboarding program
- Work closely with our Senior Product Specialist Lead to learn the ins and outs of our Judo MacOS, iOS and Android apps
- Connect with the Customer Success team to gain a better understanding of our enterprise customers’ needs, and the role our product specialists play in customer adoption of the Judo platform
In your first 60 days you will focus on contributing by:
- Connecting with our dev team leads to better understand the Judo integration process and how we use GitHub
- Fielding product-related questions from Enterprise customers via email and Slack, as well as engaging with the Judo users on our community forum
- Working with data sources / APIs to build complex Judo experiences for prospects and customers
In your first 90 days you will take initiative by:
- Getting involved with the development of our product onboarding strategy for Enterprise customers
- Tackling special projects related to the enhancement of the Learning Center
What we’d love to see in your work history:
- 2+ years of experience in a solution-oriented role, such as product support, product specialist or customer success, preferably with an early-stage SaaS company
- Experience working in a B2B environment, ideally in mobile or with mobile SDKs
- Familiarity with REST APIs/JSON is a bonus
Some of the attributes we hope you’ll bring to the role:
- Keen interest in all things digital and the intersection between design and mobile development
- Comfortable discussing product details & technical configurations in written and verbal channels
- A solutions-oriented individual who is interested in helping customers and solving problems
- Attention to detail - we’d love to see you mention “Kano Jigoro” in your cover letter
- Strong communication skills
- Fluency in spoken and written English. Knowledge of a second language is considered an asset
- Entrepreneurial spirit and a “get stuff done” attitude
- The ability to be self-directed in your work
- A fierce curiosity for your craft, always striving to learn more and improve yourself
- The ability to wear many hats, find ways to bring value and a willingness to do what needs to be done
- A desire to help our team continuously improve. We want you to teach us new things!
- A demonstrated ability to be productive working remotely and an enthusiasm for remote work environments
A few of the reasons why you should join Judo:
- We’re a dynamic and entrepreneurial team working on the cutting edge of server-driven UI
- Small, dynamic teams = massive impact
- Be part of a high performing team of critical thinkers that thrive on problem-solving
- Maintain optimal work-life balance in a remote environment with flexible hours
- We're a quickly-growing startup with competitive salaries and stock option plan
- Extended health and dental coverage
- Topped-up maternity and parental leave
- Subsidized coworking memberships
- We encourage open communication with management and company leadership
- Participate in optional virtual social events regularly to connect with colleagues
- Join us for in-person retreats with the full team twice annually
- Take part in the Judo Meetup program, which encourages team members around the world to spend time together in person (expenses paid)
- Work alongside an international team of smart, kind individuals who celebrate each other and care for each other
Salary: 60K-75K CAD annually
Start Date: Flexible depending on the availability of the successful candidate
If you don’t have all of the attributes or particular experience we've listed above, please know that we would still love to hear from you! Use your cover letter to tell us about your unique experience - we understand that talent comes from many places and that skills are transferable.
Judo's total addressable market is vast, our platform is unique, and our team is ambitious. If you’re eager to be a part of something big in this next chapter of your career - we’d love to have you aboard for liftoff. Apply now!
At Judo, we are committed to fostering an inclusive environment where everyone feels empowered to bring their authentic selves to work. Judo is an equal-opportunity employer, and we support applicants requesting accommodation at any stage of the interview process.